I didn’t find an answer to my question here.

If you have any other issues that our FAQ didn’t cover, please get in touch with our Support team. Don’t forget to include any screenshots t...

How can I obtain VIP Levels?

You gain VIP Levels through accumulating VIP Points, which are awarded for completing in-app purchases and purchasing special offers.You can...

What are the faction months?

Faction months are special game events that allow you to get more familiar with some of the hero factions. Every month one faction is promot...

What is the Raids mode?

You can send your heroes on adventurous raids and wait for them to come back with amazing rewards. Your heroes can go on raids after you fin...

What is the Dark Zone mode?

Dark Zone is a set of missions of various difficulties. Every Dark Zone stage has a special reward, which is awarded upon completion of a St...

How can I join an Alliance?

To join the Alliance, you need to finish mission 38 in Green Valley first. Then you can tap the Alliance icon in the bottom and search for a...

How to report a bug or a security issue?

If you want to report a bug or any kind of security issue, please use the "contact us" button at the bottom of this page and get in touch di...

Where can I get faction tokens?

Faction tokens are a time-limited currency obtainable by participating in Events. Use them to open Faction Crates or buy stuff in Faction St...

What does the light bulb mean? How hero skills work?

The light bulb is an icon of a hero's skill. You can find each hero's skill in the hero detail screen. Each skill is unlocked once Hero reac...

How to use a gift code?

1. Go to the settings screen2. Click the "redeem code" button3. Fill in your code4. Click the "submit" button

What are Quick Win Tickets?

Quick Win Tickets allow you to replay previously mastered missions and receive rewards instantly without playing. You can use Quick Win Tick...

How do I get a perfect reload?

When reloading, tap anywhere on your screen as soon as possible while the cursor is still in the green section of the bar to get the perfect...

How can I Quick Win a Mission?

You can use Quick Win Tickets to replay previously mastered missions with 3 stars and receive rewards instantly.1. Go to the Mission you wis...

How can I upgrade my Hero's power?

There are several ways to upgrade your Hero's power.You can add Hero XP to train your heroes... ...using Nanobots and help them reach a high...