Poor connection pop-up

The game evaluates your connection to matchmaking servers upon launch, and then at regular intervals. So, when you switch your connection fr...

The app crashes at launch or during gameplay. What’s wrong?

Make sure that your device meets the hardware and software requirements for running Warfriends, and also that you are using the latest versi...

I’m getting disconnected during a match. Why?

The connection may be interrupted during a match when you or your opponent’s internet connection isn’t strong or stable enough. Please alway...

I have lost my progress in WarFriends and now a new account has been made. How do I get my old profile back?

No worries, we’ve got you covered. If something like this happens, please always get in touch with our Support team. We’ll help you get your...

I’ve seen a suspicious behaviour from a player during gameplay.

If you witness some strange behavior from your opponent, please use the red ‘Report' button that you will find under the Opponent tab after ...

I’ve seen a player being offensive in global chat.

Same as above, if you see someone spamming, being rude, offensive, or vulgar in global or squad chat, just press the little red “!” in the b...

3rd Party APKs

WarFriends doesn’t support any third-party APKs, and anybody who plays the game using those will be banned without warning. The same goes fo...

My Objective progress doesn't update on the Objective screen.

With some of the Objectives, the progress updates only after the new Recruit has played a match.It might also happen that a small delay come...

My Invader damage wasn’t registered

We understand the frustration of the damage not registering after a battle, this can occur if there is a connection issue during the loading...

My preferred map doesn’t get chosen.

Map choice is dependent on who created the room. That will either be the person who entered the lobby first or who sent the challenge reques...

I didn’t get all of my augs from the Battle Crate

The battle aug crates (points are accumulated after battles) only give 1 aug per crate. Other crates from events, Invader rewards, or the st...

My opponent disconnected and didn’t lose medals or get a loss on their WL Ratio.

Sometimes (rarely) if an opponent disconnects and closes the app, the app is unable to report the loss to our server. While we try to ensure...

Using less than 8 units

Power is artificially increased for players that do not use all 8 units during matchmaking to discourage the abuse of the matchmaking system...