How does the medal system in the game work?

The medal distribution system is as follows:The amount of won/lost medals is determined by the difference in power of the two opponents.To d...

How does matchmaking in PvP work?

When pairing you up with an opponent, the matchmaking system considers the following:Best weapon’s power in each of the 3 categories: primar...

How does the power balance in Arena works?

All weapons, units, health, and shields in Arena are equalized. What does that mean? In Arena, your unit (no matter which one) has the same ...

How does Arena matchmaking work?

In matchmaking as well as in the equalized Arena matches, we look at several aspects of each player, such as the quality of everyone’s Inter...

What are Elite parts and Elite unit perks?

Elite parts are the main prize available from The Arena, and they are used to activate the Elite perks of your units. The main advantage of ...

If I change Squads, do I get to take the Squad Points with me to the new one?

No, because this is called “squad-hopping”, and it’s a frowned-upon technique to claim gold from lower rank Squads that you didn’t earn back...

Squad Wars: What are they?

Squad Wars are week-long, performance-based competitions between Squads. Each member collects Squad Points by winning matches, bringing them...

What is super division?

In the super division, top 15 Squads with the Most Qualification Points (QP) from the last three qualification weeks are battling it out for...

WarCards

You can use WarCards to boost up your gameplay or to make your opponent sweat a little more. Its special effects are perfect for spicing up ...

Maps

There are several different maps in WarFriends where the battle takes place. Each map has its unique design, layout and requires its own tac...

How often do the Special Offers/rentals come up?

One-time special offers and weapon/unit rentals are generated randomly, and their frequency is different for each player. There are no trigg...

When is the next sale coming?

We like to build our sales plan based on the law of action and reaction. Therefore, sales are being launched according to the current events...

Piggy Bank

Play the game as you normally would and fill up the piggy bank with precious Gold. Feel free to break the Piggy Bank and withdraw the Gold a...

What’s so special about Black Market?

The Black Market is a special weapon merchant provided to players by a Mysterious Stranger who has access to a special arsenal filled with w...

Black Market store never offers me the weapon I want

The Mysterious Stranger is an unpredictable fella, but we can predict that he won't offer weapons which are more than 2 weapon grades above ...

I’m stuck in one of the Missions. What can I do to advance further?

The difficulty of the Missions is based on your level at the moment they are generated. If you find the Mission to be too difficult, try lev...

Can I lose progress on the Mega Reward?

There is essentially no way to lose progress on your journey towards the Mega Reward. The Assignments are kept forever until completed, and ...

Events

The Events are irregular in-game happenings, where you'll be given various assignments, and receive rewards if you manage to fulfill them.

What is the Loyalty Store?

Loyalty Store is a special store with unique items (Loyalty Units and Cosmetics) that could be purchased with Loyalty Points only.Loyalty Po...

I’m not getting Augmentations - there’s too much of them

When you open the weapon screen -> augment -> there you can choose an augmentation and there is a red hammer symbol above the infobox ...

I joined a new squad but can't see any rewards

Only players who are in the squad at the start of the Squad War are eligible for rewards.  You will still accumulate Squad Points ...

Augmentation inventory is full but I can't find my augs

Players have two separate inventories for Character Augs and Weapon Augs. To view, Character augs visit the 'My Solider' screen. To view Wea...

I didn’t find an answer to my question here.

If you have any other issues that our FAQ didn’t cover, please get in touch with our Support team. Don’t forget to include your player ID (y...

How to report a bug or a security issue?

If you want to report a bug or any kind of security issue, please use the "contact us" button at the bottom of this page and get in touch di...